Refund Policy

Please choose carefully. Velg Training does not provide refunds if you simply change your mind or choose the wrong service/product. All transactions are processed in AUD.

Clients may choose between a refund, exchange or credit in instances where services/products are faulty, have been wrongly described, or are different to the service/product advertised for purchase on the website. In relation to purchased professional development services, via either face-to-face or electronic mediums, cancellations must be made in writing to, and acknowledged by, a staff member at Velg Training.

If you receive a credit note from Velg Training for any event, service or subscription the credit note will be valid for 6 months from the date as detailed on that credit note.

WORKSHOPS

Cancellations received and acknowledged more than five working days before commencement of a workshop will be entitled to a full refund, less an administration fee of $22 (including GST). Where advice of cancellation is not received within five working days prior to a scheduled event, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training. Minimum attendee numbers are required for training to proceed and Velg Training reserves the right to cancel or change the date of a scheduled event to ensure minimum numbers are met.  Where cancellation or change of date of a scheduled event occurs, you will be contacted directly by a Velg Training staff member.

NATIONAL VET CONFERENCE

Cancellations received and acknowledged at least 30 days before commencement of the national conference will be entitled to a full refund, less an administration fee of 20% of the registration fees payable. Within 30 working days prior to a scheduled conference, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training.

VET SUMMIT

Cancellations received 30 days prior to the Summit will be entitled to a full refund, less an administration fee of 20% of the registration fees payable. Where advice of cancellation is not received within 30 working days prior to a scheduled summit, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training.

WEBINARS

Cancellations received and acknowledged at least five working days before commencement of a webinar will be entitled to a full refund, less an administration fee of $22 (including GST). Customers have the right to request that we test the program with them before they register and pay. Once registered, customers must use the unique URL provided to complete the online orientation process and should test the program with their systems prior to the webinar. Velg Training should not be held responsible if customers have not tested their systems a minimum of 24 hours prior to the scheduled webinar. Each registered customer must log in to the webinar program using the provided unique URL, their own personal details and using their own individual operating system at the time of the webinar, in order to be issued a Statement of Attendance. All paid webinar registrations receive electronic resources within approximately 48 hours after the webinar concludes, which includes a recording of the webinar that they can access for up to two weeks after the scheduled event.

Where advice of cancellation is not received within five working days prior to a scheduled webinar, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training.

For more information, read the Velg Training Webinar FAQs.

MEMBERSHIP

By purchasing membership, you agree that you are signing to an ongoing yearly subscription however this subscription is not automatically charged/invoiced at the renewal date. The renewal date will be 12 months from the equivalent commencement date. Membership fees do not include free entry to Velg Training workshops, national/ state conferences or other events however, discounted rates apply to all members.

Membership is valid for 12 months from the joining date (renewal notices are sent by email 28 days, 7 days and 1 day prior to the membership expiration date). If renewal notices are not actioned and payment for continuing the membership subscription is not received by the due date, your membership will be automatically terminated.

Individual membership subscriptions entitle the named individual only to have to access to the online Members Lounge, receive the member newsletter and be eligible for member discounts.

Where an organisation purchases an individual membership for an employee and that employee leaves the organisation, the membership is deemed to be owned by the organisation.  It can be transferred to another staff member on written application and acknowledgement by a staff member at Velg Training (email is acceptable), where that written application indicates that the person from whom the membership is being transferred from no longer works for the organisation or has changed roles.  Cancelled Velg Training membership is non-refundable.

Corporate membership can only be purchased by individual registered training organisations (RTOs). Large ‘umbrella’ organisations comprising multiple RTOs cannot purchase one membership, e.g. an individual TAFE institute is the member rather than the state-wide TAFE operator.

Upon receipt of advice of cancellation of a subscription, Velg Training will ensure that the subscription remains in effect until the scheduled renewal date and will then process termination on that day. Velg Training may however, at its sole discretion, agree to refund an amount that may be based on a pro-rata principle under certain circumstances.