Webinar Recording: Is Your Quality System Truly Effective? A PEEPO Analysis

This webinar recording has been checked to ensure that content is applicable to the current regulatory environment.

Topic

As the VET sector evolved with the 2025 Standards for RTOs, a robust self-assurance system became more critical than ever. But how could you be sure your quality management was truly effective and not just a paper-based exercise?

PEEPO, People, Environment, Equipment, Procedures, and Organisation, was a powerful, structured framework for analysing your RTO’s compliance and quality systems, and self-assurance practices.

This webinar guided participants through the PEEPO framework and provided examples of how it could be used as a practical and investigative tool.

Participants learned how to conduct a comprehensive analysis of their governance and operations to:

uncover the root causes of compliance issues
enhance risk management
improve the quality culture
pinpoint areas of excellence that could be leveraged across the organisation.

John Price led this 90-minute session to explore this structured, repeatable process for improving and maintaining outstanding, customer-focused outcomes.

Participants explored how to move from a reactive to a proactive culture.

What was covered in the session:

• Step 1: Gathering Data
• Step 2: Identifying Contributing Factors by distinguishing between Common and Special Causes
• Step 3: Analysing Data using tools to separate the symptoms from the cause
• Step 4: Using Appreciative Enquiry to build on what an RTO is doing well
• Step 4: Developing Recommendations
• Step 5: Implementing and Monitoring Improvement Solutions

Webinar content targeted towards:

• RTO Managers
• Operational Managers
• Heads of Department/District
• Quality and Compliance Personnel
• Key Governance/Senior Leaders

Webinar duration: 90 minutes

Bio of presenter:

John Price has been an educator and trainer for over 40 years and in that time has worked as a Head of Department at TAFE, mentor, facilitator of national workshops covering delivery and assessment, risk management, auditing, leadership and interpersonal skill development.

John has been a keynote speaker at conventions and conferences, and maintained a grass roots level approach to dealing with people at all levels of the organisation.

He has also assisted over 300 organisations in Australia to achieve quality certification to the range of National Training Standards including: Standards for NVR Registered Training Organisations (versions 2012 and 2015); Australian Quality Training Framework standards (AQTF from 2001 – 2010) Australian and International ISO9001 standards (AS/NZS and ISO from 1987 – 2008) and worked with these organisations in establishing continuous improvement systems and strategies.

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