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Refunds

Refund Policy

Please choose carefully. Velg Training does not provide refunds if you simply change your mind or choose the wrong service/product. All transactions are processed in AUD.

Clients may choose between a refund, exchange or Velg Cash credit in instances where services/products are faulty, have been wrongly described, or are different to the service/product advertised for purchase on the website. In relation to purchased professional development services, via either face-to-face or electronic mediums, cancellations must be made in writing to, and acknowledged by, a staff member at Velg Training.

If you receive a Velg Cash credit from Velg Training for any event, service or subscription the credit will be valid for 6 months from the date as detailed on that credit.

Events

Workshops

Cancellations received and acknowledged at least five working days before commencement of a workshop will be entitled to a full refund, less an administration fee of $22 (including GST). Where advice of cancellation is not received within five working days prior to a scheduled event, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training. Minimum attendee numbers are required for training to proceed and Velg Training reserves the right to cancel or change the date of a scheduled event to ensure minimum numbers are met. Where cancellation or change of date of a scheduled event occurs, you will be contacted directly by a Velg Training staff member.

Conferences

Cancellations received and acknowledged at least 30 working days before commencement of the event will be entitled to a full refund, less an administration fee of 20% of the registration fees payable. Where advice of cancellation is not received within 30 working days prior to a scheduled conference, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training.

2019 VET CEO Conference:

Name Changes: If you register for this event however are unable to attend and choose to send a proxy, Velg Training requires the "name change" for the event by no later than COB 24 April 2019 to ensure that the personalised name badge reflects the new attendee details.  If the 'name change' is not received by this date, the attendee will not receive a personalised name badge, but rather a generic badge that will include a label attachment.

Registration Closes: Registration for this event closes Wednesday 1 May 2019.  Any registrations received after this date can be processed manually - however will mean that the attendee will not receive a personalised name badge, but rather a generic badge that will include a label attachment

Resources

Resources, including Webinar recordings, are able to be streamed via GoToWebinar/GoToTraining for those who miss the live training or simply want to watch the training after purchasing. Attendees are unable to download the recordings for use in their organisation/RTO. The only available option for attendees is to stream the content. These recordings are for the named person only. If you are wanting another member of your organisation to have access to the recording, the resource must be purchased in that persons name. Velg Training is not able to provide a Certificate of Completion for any recording that is available for download.

All Velg Training products are designed for use on Office 2010 and Adobe Reader. If you do not have Adobe Reader a free version can be downloaded from www.adobe.com (note to Mac users - fillable pdf documents will not work as intended if using Preview, Adobe Reader must be used).

Webinars

Cancellations received and acknowledged at least five working days before commencement of a webinar will be entitled to a full refund, less an administration fee of $22 (including GST). Customers have the right to request that we test the program with them before they register and pay. Once registered, customers must use the unique URL provided to complete the online orientation process and should test the program with their systems prior to the webinar. Velg Training should not be held responsible if customers have not tested their systems a minimum of 24 hours prior to the scheduled webinar.

Each webinar registration is for the named person only. Each registered customer must log onto the webinar platform using the provided unique URL, their own personal details and their own individual operating system at the time of the webinar, in order to be issued a Statement of Attendance and electronic resources. All paid webinar registrations receive electronic resources within approximately 48 hours after the webinar concludes. People who are not registered for the webinar, but listen in with a colleague, are not entitled to a Statement of Attendance or electronic resources.

Where advice of cancellation is not received within five working days prior to a scheduled webinar, no refunds will apply; however substitute delegates will be welcome upon written notice to, and acknowledgement by, a staff member at Velg Training.

Velg2Go

Cancellations received and acknowledged at least five working days before commencement of the Velg2Go course will be entitled to a full refund, less an administration fee of $22 (including GST). Where advice of cancellation is not received within 5 workings days prior to the scheduled start date of the Velg2Go course, no refunds will apply; however, substitute delegates will be welcome upon written notice to, and acknowledged by, a Velg Training staff member.

Once registration for a Velg2Go course has occurred, you will be sent a confirmation link via email (just like any other Velg Training event). This link will connect participants (through single sign in) to the Canvas platform. Participants will need to 'allow' canvas to access/recognise their Velg Training profile to sign in. The email address and password used for Velg Training will automatically become the log in details for Canvas.   

There are some basic computer specifications for the Canvas LMS platform which can be found https://www.velgtraining.com/events/827/tech-requirements.  Velg Training recommends confirming computer specifications and mobile app compatibility prior to the course, and take no liability for incompatibility of devices.

Some Velg2Go courses will require participants to use Google Drive or OneDrive to collaborate on activities. This will require participants to have access to a Google or OneDrive account to participate in these activities.

1 week prior to the course commencement date, the canvas platform will be open for orientation. There is brief orientation video for you to watch that will take participants step by step through the features and functions available to you in Velg2Go.

After the course has been finalised, a certificate of participation will be emailed to attendees who took part in the course (please note that if participants did not take part in the course, even if registered, a certificate cannot be issued to due to non-participation) along with a copy of the PDF files of PowerPoint presentations that have been used.


If for reasons beyond their control, a participant is unable to participate in the course, and that same course is running again within a 6-month period, participants may ‘re-enrol’ in the course at and pay a 50% re-enrolment fee. Participants in these circumstances must inform Velg Training in writing and receive confirmation from Velg Training of this course of action. This will ensure that Velg Training are able to transfer the re-enrolment to the next course, pending availability and at Velg Training’s discretion.

Membership

By purchasing membership, you agree that you are signing up to an ongoing yearly subscription however this subscription is not automatically charged at the renewal date. The renewal date will be 12 months from the equivalent commencement date. Membership fees do not include free entry to Velg Training workshops, national/state conferences or other events however, discounted rates apply to all members.

Membership is valid for 12 months from the joining date (renewal notices are sent by email 28 days, 7 days and 1 day prior to the membership expiration date). If renewal notices are not actioned and payment for continuing the membership subscription is not received by the due date, your membership will be automatically terminated.

Individual or individual plus membership subscriptions entitle the named individual only to have to access to the online Knowledge Hub and Member Profile, receive the member newsletter and be eligible for member discounts.

Where an organisation purchases an individual or individual plus membership for an employee and that employee leaves the organisation, the membership is deemed to be owned by the organisation. The membership can be transferred to another staff member on written application and acknowledgement by a staff member at Velg Training (email is acceptable), where that written application indicates that the person from whom the membership is being transferred from no longer works for the organisation or has changed roles. All professional development purchased prior to the transfer under the membership will remain with the original member. If the organisation wishes to obtain this professional development, they need to advise a staff member of Velg Training prior to the transfer of members occurring. Cancelled Velg Training membership are non-refundable.

Corporate or corporate plus membership can only be purchased by individual organisations (i.e. that hold their own RTO number or ABN). Large ‘umbrella’ organisations comprising multiple RTOs cannot purchase one membership, e.g. an individual TAFE institute is the member rather than the state-wide TAFE operator and organisations in partnership agreements must both hold separate corporate or corporate plus memberships, as per the RTO registration on training.gov.au.

Sibling accounts can be added to the corporate or corporate plus membership extending the benefits of the membership to their team. To be added to the membership these sibling accounts must be paid either as PAYG staff or contract trainers/assessors by the named corporate member.

Contract consultants must hold individual or individual plus membership in their own right.

Upon receipt of advice of cancellation of a subscription, Velg Training will ensure that the subscription remains in effect until the scheduled renewal date and will then process termination on that day.

If these terms and conditions are not adhered to Velg Training reserves the right to cancel the membership at any time.

Velg Training is dedicated to keeping your details private. Any information collected in relation to you is kept strictly secured. Velg Training does not pass on/sell/exchange any of your personal details with any individual, company or government organisation. Velg Training will only use this information to identify your orders, provide you with correspondence (where applicable) and to personalise your purchasing experience. Velg Training uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Velg Training only remain while you are browsing the website. Velg Training does not store persistent cookies on a client’s computer. Cookies also allow Velg Training to give clients a more personalised shopping experience by displaying products that may be of interest.

Whenever you use the Velg Training website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its ‘IP address’ and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. Velg Training does not keep a record of the IP addresses from which clients access our website except where a client has specifically provided information (in which case we may also record your IP address for security purposes). For example, when proceeding to a checkout to finalise an order a client may wish to make, after completing the form provided, your IP address will be stored along with a transaction number that allows Velg Training to track the order.

Velg Cash

Velg Training do not provide refunds on Velg Cash. Velg Cash is only available for use within 12 months of purchases. Velg Cash can only be used for Webinars, Workshops, National VET Conference, Membership, VET Summit or Products. Velg Cash is not redeemable for cash. Velg Cash is not able to be transferred to another person’s name.

Privacy

Velg Training recognises the importance of privacy and security of personal details of all event attendees, members and non-members. The Velg Training Privacy Policy indicates the minimum privacy standards for handling Personal Information, in relation to internal and external practices. Velg Training will conduct this procedure in compliance with the guidelines issued under the Privacy Act 1988 and the Australian Privacy Principles (APPs) as described in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Queries

Any Privacy-related queries should be addressed to:
Privacy Officer
Velg Training
Phone 07 3866 0888
Fax 07 3866 0899
Email privacy@velgtraining.com

Collection Statement

Velg Training Pty Ltd. (“Velg Training” or “we” “us” or “our”) collect your personal information (such as your name, contact details and company/employer) directly from you when you request that we consider your application for membership, sign up as a subscriber, enrol in an event or submit an online entry form, or otherwise. We collect your personal information for the purposes of keeping you informed of the services we offer and developments that may be of interest to you, notifying you of events that we are holding and running surveys to improve our services or services offered.

If we do not collect your personal information as described, we may not be able to provide you with the information you have requested or provide certain services to you. We may disclose some or all of this personal information to third parties with whom we may collaborate for events or training sessions, or service providers providing services such as marketing or IT management. Velg Training may disclose your personal information to overseas recipients for support and assistance as it uses cloud based internet applications that are hosted outside of Australia for its operational business platform.

Our privacy policy above contains information about how you may access the personal information that is held by us and seek correction of such information. This policy also contains information about how you may complain to us about a breach of the Australian Privacy Principles and how we will deal with such a complaint. You can contact us at privacy@velgtraining.com or by phone to (07) 3866 0888.

Image Permission Taken at Events

In agreeing to Velg Training’s terms and conditions for attending or presenting at an event, you give permission for Velg Training to potentially use your image for marketing purposes, which includes both print and web use.

Terms and conditions specifically pertaining to image permission as agreed to by you are as follows:

I hereby assign to you full copyright of any photographs/videos taken at Velg Training events, together with the right of reproduction either wholly or in part, either separately or together, with any retouching, copying, adaptation, alteration or manipulation, and in any medium, in any country worldwide. You and your licensees or assignees may have unrestricted use of these for whatever purpose you may think fit, including advertising, editorial and public display.

I agree that the above mentioned photographs/videos and/or reproductions shall be deemed to represent an imaginary person and further agree that you or any person authorised by or acting for you may use these photographs/videos or any reproductions of them for any purpose including illustrating any wording which you or they may decide, and agree that no wording shall be considered to be attributed to me personally, but to an imaginary person.

I understand that I do not own the prints, negatives, transparencies, videos or copyright of the images and no payments are due to me in respect of them. I have read this permission form carefully and fully understand its meanings and implications.

Use of Feedback for Marketing Purposes

When accepting the terms and conditions of attending an event (workshop, webinar, National VET Conference, VET Summit or other special events that may occur from time to time), you agree that any comments (written or submitted points) that you detail in our online feedback survey, can be used in any promotional material that Velg Training deems as acceptable. To ensure the integrity of those comments, Velg Training will reference either your full name or organisation name or both.

Velg Training Followers

In registering for any Velg Training event or membership subscription, you agree to be added to our subscriber database, where you will receive notification emails of Vocational Education and Training (VET) sector updates, upcoming professional development and consulting opportunities and additional special offers from Velg Training on a weekly basis. If you have subscribed by mistake, or would like to remove yourself from this list in future, you are welcome to unsubscribe at any time using the link provided in future subscriber email communications.

Security

When purchasing from Velg Training, financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. The 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding the Velg Training security policy, please contact our client services area at enquiries@velgtraining.com

Resources

Resources, including VET Summit and Webinar recordings, are able to be streamed via GoToWebinar/GoToTraining for those who miss the live training or simply want to watch the training after purchasing. Attendees are unable to download the recordings for use in their organisation/RTO. The only available option for attendees is to stream the content. These recordings are for the named person only. If you are wanting another member of your organisation to have access to the recording, the resource must be purchased in that person's name. Velg Training is not able to provide a Certificate of Completion for any recording that is available for download.

All Velg Training products are designed for use on Office 2010 and Adobe Reader. If you do not have Adobe Reader a free version can be downloaded from www.adobe.com (note to Mac users - fillable pdf documents will not work as intended if using Preview, Adobe Reader must be used).

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