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Quality Indicators

All RTOs need to report annually on their performance against Quality Indicators.

Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Foundation Skills

Foundation Skills are a combination of communication and employability skills. Trainers may need specialist support services to assist students to develop Foundation Skills.

Apprenticeships and Traineeships

Collectively known as ‘Australian Apprenticeships’, both apprenticeships and traineeships offer the opportunity and benefit of being trained and working towards a nationally recognised qualification, whilst working in industry and earning a wage.

Quality Assurance (Self Assurance & Auditing)

Quality Assurance gives confidence that the quality requirements of a product or service are being fulfilled. All RTOs should ensure their operations are quality assured so that quality VET delivery is maintained.

Government Organisations

Aside from regulators, researchers and approval and/or governing bodies, there are government organisations with responsibility to implement and uphold the quality delivery of vocational training.

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