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TAC: Webinar - Managing RTO Complaints and Appeals

Training Accreditation Council (TAC) webinar provides guidance on how to successfully manage complaints through the implementation of an effective complaint handling system and appeals processes.

ACAL: Resilience: Stories of Adult Learning

Australian Council for Adult Literacy (ACAL) link to an eBook which tells the stories of adult lifelong learners from various learning environments

National Agreement for Skills and Workforce Development - a reflection (2021)

A response to the Productivity Commission's Review of the National Agreement for Skills and Workforce Development which was published on 21 January 2021.

VOCEDplus: Focus on industry and VET: international research (2020)

This issue of Focus on presents current research discussing industry involvement in VET in the UK, Europe and New Zealand.

Domestic and Family Violence Support: A Best Practice Guide for Employers (2022)

The intent of this Guide is to provide businesses with information on how to best support employees experiencing, witnessing or using violence, and how to take action to assist at an early stage. The Guide also includes examples of ‘best practice’ measures to support staff who have experienced DFV.

Australian Government: Jobs and Skills Australia discussion paper (2023)

The discussion paper shares an update on what is being proposed for Jobs and Skills Australia’s ongoing arrangements and seeks your view on how JSA can work with stakeholders to provide the evidence and analysis needed to ensure Australia has a skilled workforce now and in the future.

VelgCast: General Direction-Retention requirements for completed student assessment items

An overview of ASQA’s General Direction about retention of completed student assessment items

Supervision Policy & Procedure example template

An example template for a policy and procedure about supervision arrangements.

Addressing Non-Compliance/s Evidence Tool example template

An example template for RTOs when providing evidence to address non-compliance/s that have been identified by ASQA.

LLND Collection

This collection brings together current and historical publications and resources to support research and practice in the language, literacy, numeracy, and digital literacy/skills (LLND) community.

ITECA: Jobs & Skills Australia Discussion Paper Response (2023)

ITECA was invited by the Australian Government to provide advice on an issues paper that canvassed the role and governance of JSA. In response, the ITECA membership provide a detailed response that included recommendations that would ensure that JSA is fully engaged with independent RTOs and operates in with full accountability to stakeholders.

Student Feedback Form Post Course example template

An example of a template that could be used to gain feedback from a student on completion of a course

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