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Framework for Foundation Skills

Foundation skills refer to the core capabilities required for effective workplace and community participation, and include language, literacy, numeracy (LLN) and employability skills.

Complaints and Appeals

All RTOs should have a policy and procedures in place for how they will deal with complaints and/or appeals of results.

Education Services for Overseas Students Framework (ESOS)

The ESOS Framework performs a number of functions with respect to organisations offering courses to international students studying in Australia on a student visa.

Foundation Skills

Foundation Skills are a combination of communication and employability skills. Trainers may need specialist support services to assist students to develop Foundation Skills.

Governance

Standard Seven of the Standards for RTOs 2015 mandates that RTOs should have “effective governance and administration arrangements in place”.

Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Continuous Improvement

RTOs should have a system for how they will pinpoint and action opportunities for continuous improvement of their operations.

Australian Core Skills Framework (ACSF)

The Australian Core Skills Framework (ACSF) is a tool which assists both specialist and non-specialist English language, literacy and numeracy practitioners describe an individual’s performance in the five core skills of learning, reading, writing, oral communication and numeracy.

Mapping

Assessment needs to adequately cover all aspects of a unit of competency and its associated assessment requirements. Mapping is the process of checking and recording all necessary information is addressed.

Example RPL Tool Kits

Although not current, these RPL kits provide a terrific starting point for resource developers.

Core Skills for Work Framework (CSfW)

The CSfW is a framework that describes the non-technical skills and capabilities which are considered essential for successful participation in work.

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