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Your Way: Student Information, Support and Complaints & Appeals


This 1 hour webinar is from our  suite of Your Way offerings.

It is ready to be presented to your staff, at a time that suit you! Need more information? Simply fill out our enquiry form below for a quote. 

This webinar will cover the obligations of an RTO with regards to student enrolment and support, including complaints and appeals. It will look at what the Standards for RTOs 2015 say, how these impact on an RTO’s enrolment practices and clarify the meaning behind what an RTO’s actual obligations to its students are.

Whilst covering the accuracy of information RTOs provide to its students prior to enrolment, the session will also look at how RTOs can best meet the additional support needs of its students and the evidence requirements in the event of complaints and appeals.

Key topics covered

  • What the Standards for RTOs 2015 say
  • What the Standards mean for the RTO
  • Is your RTO set up to meet its obligations to students?
  • Reviewing your RTO's practices
  • Evidence and record keeping

Who should attend

  • RTO Managers
  • Compliance Managers
  • Administrators
  • Operational Managers
  • Student Support Service Officers
  • Trainers and Assessors
  • Enrolment Officers

What to expect

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance

Presenters

Velg Training Consultant

Also speaking at:

Your Way: Guidelines for Conducting a Training Product Review
Your Way: Become the 'Ultimate' RTO Administrator!
Your Way: The ABC of CBA
Your Way: The Fundamentals of RTO Administration
Your Way: Systematic Validation - Stepping Stone Process
Your Way: Developing Assessment for Clustered Units of Competency
Your Way: Suggested Evidence for Audit
Your Way: RPL the 'Black Box*' Approach
Your Way: SPOTLIGHT – Trainer and Assessor Currency
Your Way: The A-Z of Planning and Mapping Assessment
Your Way: Unpacking the Most Common Non-compliances in Assessment
Your Way: Does your TAS Represent your Story?
Your Way: What do Foundation Skills Mean for the 'General' Trainer/Assessor?
Your Way: The 123 of Creating Observation Checklists
Your Way: Checking Documentation for Compliance
Your Way: Efficient Marking Guides: Tips to getting it right
Your Way: Developing Effective Assessment Questions
Your Way: Principles of Assessment and Rules of Evidence
Your Way: Capturing Quality Evidence: Third Party Reports
Your Way: Assessment Tools: The essential ingredients
Your Way: Assessment: The big picture
Your Way: Back to Basics - How does a unit of competency really work?
Your Way: The What, Why, Who, How and When of Reasonable Adjustment
Your Way: What Can we Learn from the Validation of Assessment Tools and Outcomes?
Your Way: Volume of Learning Demystified
Your Way: RPL - What IS the Professional Conversation?
Your Way: The Impact of Non-Compliant Practice
Your Way: Engaging Learners – Resources & Activities
PD Your Way: Recordkeeping: What to keep and why it's so important!
PD Your Way: The What, Why and How of Trainer and Assessor Files
PD Your Way: Assessment Validation: Making it happen!
PD Your Way: Credit Transfer: Getting it right!
Your Way: (Velg2Go) The A-Z of Planning and Mapping Assessment
Your Way: (Velg2Go) QLD Schools Mentoring
Your Way: (Velg2Go) The VET Landscape
Your Way: (Velg2Go) Trainer and Assessor Mentoring: The Essentials
Your Way: (Velg2Go) Guidelines for Conducting a Training Product Review
Your Way: (Velg2Go) Trainer and Assessor Mentoring: Beyond The Essentials
PD Your Way: Unlocking the Power of PowerPoint for More Effective Learning
PD Your Way: Leveraging Cognitive Biases to Enhance Learner Engagement and Satisfaction
PD Your Way: Why WAS my TAS compliant but now it's not?
PD Your Way: Incorporate Foundation Skills into Training
PD Your Way: Assessment of Foundation Skills
PD Your Way: Mapping for Quality Assurance

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