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The Future of Consumers

13 November 2020

We are a now in an era where convenience of immediacy is a given! Join our special Corporate Speaker (and Consumer Futurist) Amanda Stevens for this brand new webinar.

About this session:

In a post-pandemic climate, consumer expectations are changing faster than digital disruption. A shifting landscape requires business owners to think differently!

RTOs have had to swiftly pivot their delivery and assessment methods in response to the current environment so what impact will this have when it comes to the future needs of customers?

“Consumers are changing rapidly both from a social and a demographic perspective. Exceptions are becoming norms. And these changes are producing exciting opportunities for you to not only connect with new customers but strengthen the connections you have with existing customers.”  Amanda Stevens

In this presentation Amanda outlines exactly what the horizon holds for consumer expectations, behaviour and motivations.

In this session you'll learn:

  • The key consumer trends impacting behaviour
  • Why striving for EPIC has never been more critical
  • a 12-point blueprint for building an EPIC brand
  • Why expertise and thought leadership are more important than your product or service
  • The secrets of creating a brand positioning that captures the hearts and minds of your customers
  •  How to create a culture of innovation and make decisions that are insights-driven

NB. Can't make the session?
We send out all electronic resources to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Date & Time

13 November 2020
11:00am - 12:00pm (AEST: QLD)

Other timezones:
12:00pm - 1:00pm (AEDT: NSW, ACT, VIC, TAS)
11:30am - 12:30pm (ACDT: SA)
10:30am - 11:30am (ACST: NT)
9:00am - 10:00am (AWST: WA)


Who should attend

This session is designed for businesses, trainers, executives, educators and individuals - for ANYONE who works in the Vocational Education and Training space

  • CEOs/RTO Owners
  • Senior Leadership/Management
  • Marketing Managers
  • Operational Managers
  • Training Managers
  • Trainer/Assessors
  • Consultants

What to expect

Presented by Amanda Stevens, you will be provided with the following resources after the event:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance


Amanda Stevens

Amanda Stevens is a renowned thought leader on the customer experience. She combines current consumer insights with fascinating research into buying behaviour, delivering organisations and business owners powerful strategies for connecting with their customers.

Amanda has a double degree in consumer psychology and marketing. She has consulted to some of the country’s biggest brands, including Lend Lease, Microsoft, Procter and Gamble and even the Australian Liberal Party.

Recognised as one of the most entertaining speakers on the circuit, Amanda has presented at over 700 conferences in 14 countries. She combines practical strategies with a mesmerizing storytelling style, leaving audiences with memorable messages and actionable insights.

Amanda is a former Young Australian of the Year (Career Achievement, NSW) and in 2003 was awarded the prestigious Centenary Medal by the Governor General for Business Innovation. Amanda is a Certified Speaking Professional (CSP), one of the highest accolades awarded by the Professional Speakers Association of Australia.

Opportunities to interact

  • Use a microphone to speak with trainer/attendees (Not available in all Webinars)
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter Amanda Stevens before the session, please email

Contact us

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