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Growth Through Feedback, Complaints, Appeals and Refunds

12 December 2023
Recorded via Zoom Webinar

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Whether you're new to VET,  starting a new role in your RTO, or experienced administration/compliance personnel looking to confirm that you're on the right track,
this course has been created just for you!

Overview

Prepare to unlock the true value of feedback, complaints, appeals, and refunds as indispensable tools for growth and continuous improvement within your RTO. Your dedicated coaching companion is here to illuminate this enlightening session.

Together, we'll unravel the minimum requirements of these crucial areas, exploring how they intertwine with the broader concept of self-assurance, forming the very foundation of excellence.

Discover the art of conducting a comprehensive review of your RTO's policies, procedures, and practices, ensuring alignment with the Standards for RTOs 2015. Learn how to harness the invaluable information gathered through feedback, complaints, appeals, and refunds, transforming them into catalysts for enhancing your training and assessment services.

By the end of this session, you'll gain the confidence to use feedback effectively, not only to meet compliance requirements but also to cultivate the growth of your RTO's success, nurturing it to reach new heights.

Embrace the intertwined nature of growth and feedback, and let it pave the way for a journey of excellence today.

Cultivate an environment where every challenge becomes an opportunity for growth!

This session forms part of our Coaching Companion Program made up of 10 sessions and 4 check-ins. Don't worry if you miss any of the live events, you can catch up via the recordings.

Key topics covered in this webinar 

  • Minimum requirements: feedback, complaints, appeals & refunds
  • How these relate to self-assurance
  • Reviewing policies and procedures
  • Reviewing practice
  • Enhancing training and assessment as a result
NB. Can't make the session? We send out all electronic resources to registrants within 48 hours of the session's closure. All Velg Training webinars are scheduled in AEST (QLD time) - please check your time zone before logging onto the online training session.


Date & Time

Tuesday 12th December 2023
11:00am - 12.30pm (AEST: QLD)

Other timezones:
12:00pm - 1.30pm (AEST: NSW, ACT, VIC, TAS)
11:30am - 1:00pm (ACST: SA)
10:30am - 12:00pm (ACST: NT)
9:00am - 10:30am (AWST: WA)

Who should attend

Anyone involved in the Self-Assurance and Administration processes that your RTO manages:

  • Administrators (new or seasoned)
  • Compliance Managers
  • RTO Managers
  • Operational Managers
  • Training Managers
  • Administration Personnel

What to expect

Presented by Angela McGregor, you will be provided with the following resources after the event:

  • PowerPoint (in PDF format)
  • Recording of the webinar (three months access)
  • Additional electronic resource 
  • Electronic Statement of Attendance

Presenters

Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia, providing guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses and those looking to establish systems and processes to ensure compliance. 

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

Also speaking at:

Your Way: Design of Training & Assessment Strategies & Industry Consultation
Your Way: Student Information, Support and Complaints & Appeals
Empowering Self-Assurance: Obligations and Beyond
The Power of Training and Assessment Strategies (TAS)
Certificates, Logos, and Compliance Mastery
Paving the Path to Successful Enrolment and Learner Support
Piecing Together the Enrolment and Progression Puzzle
The Art of Assessment Validation
Trainers and Assessors: The Compliance Essentials
Expanding Horizons: Scoping Success and Auditing Aptitude
Training and Assessment Material Review!
Fearless RPL for Developers
Fearless RPL for Assessors

Program

Tuesday, 12 December 2023

10:45am (AEST: QLD) - 11:00am (AEST: QLD) Join Time: Audio Test
11:00am (AEST: QLD) - 12:30pm (AEST: QLD) Webinar

Opportunities to interact

  • Use a microphone to speak with trainer/attendees (Not available in all Webinars)
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Angela McGregor, before the session, please email webinar@velgtraining.com.

Registration options

To register, add an option below to your cart.

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