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12 December 2023
ONLINE via Zoom Webinar
Whether you're new to VET, starting a new role in your RTO, or experienced administration/compliance personnel looking to confirm that you're on the right track,
OverviewPrepare to unlock the true value of feedback, complaints, appeals, and refunds as indispensable tools for growth and continuous improvement within your RTO. Your dedicated coaching companion is here to illuminate this enlightening session.
Together, we'll unravel the minimum requirements of these crucial areas, exploring how they intertwine with the broader concept of self-assurance, forming the very foundation of excellence.
Discover the art of conducting a comprehensive review of your RTO's policies, procedures, and practices, ensuring alignment with the Standards for RTOs 2015. Learn how to harness the invaluable information gathered through feedback, complaints, appeals, and refunds, transforming them into catalysts for enhancing your training and assessment services.
By the end of this session, you'll gain the confidence to use feedback effectively, not only to meet compliance requirements but also to cultivate the growth of your RTO's success, nurturing it to reach new heights.
Embrace the intertwined nature of growth and feedback, and let it pave the way for a journey of excellence today.
Cultivate an environment where every challenge becomes an opportunity for growth!
This session forms part of our Coaching Companion Program made up of 10 sessions. To purchase the bundle at a discount you must register before October 17. However, you can register for each individual session also.
Key topics covered in this webinar
Tuesday 12th December 2023
Anyone involved in the Self-Assurance and Administration processes that your RTO manages:
Presented by Angela McGregor, you will be provided with the following resources after the event:
Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia, providing guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses and those looking to establish systems and processes to ensure compliance.
As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.
Also speaking at: Your Way: Design of Training & Assessment Strategies & Industry Consultation
|10:45am (AEST: QLD) - 11:00am (AEST: QLD)||Join Time: Audio Test|
|11:00am (AEST: QLD) - 12:30pm (AEST: QLD)||Webinar|
NB. If you would like to send chat questions to the presenter, Angela McGregor, before the session, please email firstname.lastname@example.org.