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October 2023 Member Lunchbox Recording: Supportive Conversations - Transforming student distress into empowerment through Microskills

Online via Thinkific LMS

Recorded on 23/10/2023: This Member Lunchbox Recording is accessible via our Thinkific LMS Platform. 

Please Register Now to access this professional development activity.

Your Certificate of Completion is issued from (and accessible through) the Thinkific Platform immediately upon completion.

Session overview

From Assessment Anxiety, Feedback Fear, to dealing with heightened emotions, the impact of life stressors and time management; in almost every cohort a trainer can find themselves in the role of accidental counsellor. We can feel ill equipped to have these challenging conversations and their aftermath can leave us feeling unsettled, confused, even inadequate.

So, how can we improve our communication skills to listen so students can talk, manage our own emotional reactions, and support the student to find their own solutions and link into more specialised support, if necessary?

This session will introduce you to the language of microskills. These transform difficult and challenging conversations into supportive, respectful, and compassionate ones. These microskills sit within a strength-base framework that focuses on the student’s feelings, bringing them back to the present moment, reconnecting them with their strengths and collaborating on achievable next steps.

It will include activities to embed your learning and practice using these microskills in a safe and supportive environment. It will also be a lot of fun!

If you’ve felt out of your depth in a difficult conversation, this session will introduce you to some skills and techniques that will help support you, support your students.

Key topics covered

  • Learning to manage stress responses
  • Understanding the role of empathy in supportive conversations
  • Introductions to desculation techniques
  • Learning key microskills in supportive conversations
  • Identifying self-care strategies

Who should attend

Anyone who wishes to explore how to have supportive conversations:

  • Trainers
  • Assessors
  • RTO/Compliance Managers
  • Private Individuals

What to expect

Once you're enrolled, you have 90 days to complete your MLB Recording via our LMS platform - Thinkific.  

You will be sent a confirmation link via email (just like any other Velg Training event) and this link will connect you to the Thinkific platform. You simply need to input your username and create a password.

Once logged into Thinkific, your MLB recording will be visible on the dashboard

This asynchronous PD activity won't appear in your VET PD profile - but your Certificate of Completion is issued instantly upon completion of the course.

Please note: The 'Date Issued' on your Certificate is recorded in Coordinated Universal Time (UTC). For local Australian time, please add the relevant time offset (e.g., +9.5 hours for ACST)

AEST is equal to UTC plus 10 hours (UTC +10)
ACST is equal to UTC plus 9.5 hours (UTC +9.5)
AWST is equal to UTC  plus 8 hours (UTC +8)

Presenters

Casey Metcalf

Casey Metcalf is a qualified Trainer Assessor who is passionate about mental health. She has a Diploma of Community Services and experience providing telephone crisis support. She has delivered the National DV-alert training program, Crisis Supporter Workplace Training Pathway and various other training in communication skills, mental health and suicide prevention.

Program

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