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Member Lunchbox Webinars
As a Member you get access to over 20 hours of additional recorded webinar content.
This webinar forms part of our VET Workforce Week. Want to explore the full series? Click here.
Webinar overview
It takes a village…
We often hear this saying in relation to raising children, but the same concept applies when it comes to effective VET student support.
Each person within the RTO is a potential touchpoint for students and therefore, the issue of “student support” necessarily becomes an organisation-wide approach.
In considering what this might “look like” in practice, this session will unpack key elements of student support needs and align to those identified in NCVER’s research into the same. We will explore how organisational culture underpins successful operationalisation of an effective student support framework, and why a shared responsibility by RTO staff is necessary to ensure learners are supported throughout their journey.
Walk away from this session with ideas for what your organisation can do to integrate the responsibility of student support across all roles in the RTO.
Please note* To protect the integrity of the session, the use of AI notetakers or any third-party recording tools is not permitted. Click here if you would like to find out more.
Key topics covered
- Key elements of student support needs and align to those identified in NCVER’s research into the same.
- How organisational culture underpins successful operationalisation of an effective student support framework,
- Why a shared responsibility by RTO staff is necessary to ensure learners are supported throughout their journey.
NB. Can't make the session?
We send out all electronic resources including the recording to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.
Date & Time
Wednesday 2nd December 2026
10:00am - 11:30am (AEST: QLD)
Other timezones:
11:00am - 12:30pm (AEDT: NSW, ACT, VIC, TAS)
10:30am - 12:00pm (ACDT: SA)
9:30am - 11:00am (ACST: NT)
8:00am - 9:30am (AWST: WA)
Who should attend
- Student Support and Compliance Personnel
- Student Support Staff
- Operational Manager
- Senior Management
- Compliance Staff
What to expect
Post-event, you will be provided with the following resources:
Recording of the webinar (45 Days access)
- PowerPoint
- Additional electronic resources
- Electronic Statement of Attendance
Presenters
Michelle Charlton
Consultant
As the Principal of her organisation, over the last decade, Michelle has built her reputation as a trusted provider in Australia's Vocational Education and Training (VET) sector.
Michelle currently works with her team to offer specialised VET and RTO support services including:
- Assessment tool validation
- Assessment and document review
- QA services
- Professional Development information and activities
Michelle is an experienced presenter and facilitator, a qualified trainer and assessor, and has industry qualifications and experience in project management, leadership and management, training and education, and business operations.
She holds tertiary qualifications in Psychology, Adult and Vocational Education, Training and Development, Digital Learning, and Education Studies.
Program
Wednesday, 2 December 2026
| 9:45am (AEST:QLD) - 10:00am (AEST:QLD) | Join time: Audio testing |
| 10:00am (AEST:QLD) - 11:30am (AEST:QLD) | Webinar commences |
Opportunities to interact
- Use a microphone to speak with trainer/attendees
- Raise your 'virtual hand' to engage in discussion
- Share your thoughts via online chat window
- Answer online polls that provide instant group feedback
NB. If you would like to send chat questions to the presenter, before the session, please email [email protected].
Contact us
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