Get ahead in all things VET. Become a member today.
Sign up or sign in

Back to events

Quality Engagement and Generation C

13 September 2017
ICC Sydney, NSW

2017NVC Master Class

‘Quality’ has always, and will continue to be, defined by the customer and motivated by their needs – not ours.

No matter what a customer wants they expect their personal minimum requirements to be met. And, it’s no different when it comes to engaging them in learning.

This Master Class will focus on answering the following questions:

  • What do learners want when it comes to learning?
  • What’s essential to ‘quality engagement’ from their point of view and the ‘generations’ they represent?
  • How do we define ‘success’ in a learning environment; and
  • How will we achieve this?

This Master Class will discuss the above points by including demonstrations of practical and proven examples from VET professionals motivated to provide their learners with the best opportunities to succeed.

It will then explore the on-going opportunities they provide for us to continue to engage in a meaningful, motivational and effective manner to breach the generational gap and understand each generation's idiosyncrasies and how we, as professionals, need to adapt.

‘Quality engagement’ is core to managing the exponential change in the way we communicate, the technology we use, and the social and cultural environment we operate in. Join with us as we demonstrate some ways that this can happen.

Note: Participants will need to bring a fully charged 3G/4G enabled device (smart phone, tablet or laptop) to participate in some activities.

This event is a pre-approved professional development opportunity offering 25 Right Way Professional Development Points.

Who should attend

  • CEO/RTO Owner
  • RTO/Compliance Manager
  • Trainer/Assessor
  • Consultant

What to expect

  • Arrival tea and coffee & morning tea
  • PPT presentation
  • Associated resources
  • Electronic statement of attendance


John Price


John Price has been an educator and trainer for over 40 years and in that time has worked as a Head of Department at TAFE, mentor, facilitator of national workshops covering delivery and assessment, risk management, auditing, leadership and interpersonal skill development.

John has been a keynote speaker at conventions and conferences, and maintained a grass roots level approach to dealing with people at all levels of the organisation.

He has also assisted over 300 organisations in Australia to achieve quality certification to the range of National Training Standards including: Standards for NVR Registered Training Organisations (versions 2012 and 2015); Australian Quality Training Framework standards (AQTF from 2001 – 2010) Australian and International ISO9001 standards (AS/NZS and ISO from 1987 – 2008) and worked with these organisations in establishing continuous improvement systems and strategies.

Kerri Buttery



Kerri Buttery has worked in the Vocational Education and Training (VET) sector for almost two decades as a Trainer/Assessor, RTO Manager and also as a Senior Lead Auditor. Kerri has worked as a consultant for a range of organisations in the areas of establishing Registered Training Organisations (RTOs), conducting internal audits, consulting on VQF compliance, developing a number of accredited courses, convening state and national conferences, developing training and assessment materials, conducting professional development workshops and delivering Certificate IV in Training and Assessment. She has authored several textbooks and has experience lecturing and tutoring at university. Kerri is currently employed by Velg Training as the Director of Content & Strategy.

Robert Lowe



Robert Lowe completed his electrical apprenticeship in 1989. Following on with a Diploma of Industrial Ectronics, Robert quickly rose through the ranks becoming Manager of a leading sign company whose clients included Shell, BP, and Mobil. During this time, he was also training apprentices and soldiers in the Army Reserve Royal Australian Artillery (8 years’ service).

Robert changed careers into programming web applications and databases as National IT Manager for a leading pharmaceutical publishing company. Later, he started his own IT company developing bespoke web applications for paperless business systems.

After many years in IT, Robert has returned to the electrical trade and now teaches electrical trade at Charles Darwin University. This is while also studying Bachelor of Engineering Honours at Charles Darwin University.

Ray Simpson


Ray Simpson has a varied and an extensive business background where he has been the proprietor/licensee of three plumbing businesses in Victoria, NSW and Queensland respectively, as well as owning a project marketing company (14 years). Ray has been a lecturer/workplace assessor in Plumbing at the Casuarina Campus at Charles Darwin University (CDU) since August 2008. He has taught up to Diploma level, including TAE40110 Certificate IV in Training and Assessment.

Ray is on two Northern Territory Government Boards; the “Plumbers Drainers Licensing Board” and the “Transitional Advisory Board” to the Minister. Ray is keen to focus his efforts on promoting and developing his fellow VET employees to their true, full potential through innovative, fun development programs that will assist in engaging the learners.

Contact us

Need some help? Visit our help section to get answers to your questions.

start livechat