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Trouble Shooting Techniques for Trainers (Series)

1, 8 & 15 August 2018

The Trouble Shooting Techniques for Trainers webinar series, will help attendees to gain more control over their training and training outcomes by learning how to engage the attention of audience, make the learning more memorable and manage the impact of difficult participants.

Key topics covered within the webinar series

Session 1: How to Attract and Maintain the Attention of the Group

Great learning happens when the training is memorable. However, we need to attract and maintain the attention of our audience in order to have the best chance of them taking the important messages away. This session examines nine ways that any trainer can attract the attention of their audience and sustain that attention throughout their training sessions.

Key outcomes:

  • Discuss nine ways to attract and maintain the attention of the audience
  • Identify the key factors that lead to student distraction
  • Use involvement and interaction to promote greater audience attention, and plan for more engaging learning experiences

Session 2: How to Make Training that Sticks

Designers, developers and facilitators can apply practical, easy-to-use strategies to increase on-the-job application. This energetic workshop provides the latest research on learning design practices related to learning transfer – what works and what doesn’t. Attendees will learn specific research-tested techniques that they can begin using immediately, with any training topic, to increase transfer to the job. This webinar will share best practices and lessons learned about how to make training stick and how transfer can be enhanced in the courses you design, develop, and facilitate.

Key outcomes:

  • Identify how to create learning “stickiness”
  • Understand key research that explains why training sticks (or doesn’t)
  • Examine specific tools and techniques that can be used to support effective learning transfer
  • Identify activities and games that help to promote reinforcement

Session 3: How to Manage Difficult Behaviours

Every teacher/trainer encounters difficult behaviours and situations in their career. The behaviour of a few can have an enormous impact on the whole and as a result can critically injure the success of your programs. But wouldn’t it be great to have a first aid kit of items to get your sessions out of intensive care!  This session will discuss proven strategies aimed at minimising difficult behaviours and will model winning techniques that will help any trainer to create a positive and exciting program for their learners.

Key outcomes:

  • Discuss proven strategies for minimising difficult behaviours within training
  • Apply 15 specific techniques to minimising difficult behaviours
  • Model effective techniques to support better learning outcomes
  • Build a positive environment for all learners

NB. Can't make the sessions?
We send out all electronic resources to registrants within 48 hours of the series closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Dates & Time

1, 8 & 15 August 2018
11:00am - 12:30pm (AEST: QLD)

Other timezones:
11:00am - 12:30pm (AEDT: NSW, ACT, VIC, TAS)
10:30am - 12:00pm (ACST: SA, NT)
9:00am - 10:30am (AWST: WA)

This event is a pre-approved professional development opportunity offering 25 Right Way Professional Development Points.

Who should attend

  • CEO/Owner
  • Trainer/Assessor
  • Head of Faculty/Department/Area Manager
  • Consultant
  • Private Individual

What to expect

Presented by Marc Ratcliffe, you will be provided with the following resources after the webinar series:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance (must have attended all 3 sessions)


Marc Ratcliffe


Marc Ratcliffe is a multi-award-winning trainer, author and education entrepreneur. He is the CEO and founder of MRWED Training and Assessment, a private RTO that specialises in Trainer Training. He is a strong advocate for "edu-tainment" and believes that learner involvement and fun are integral to student success.  He has delivered over 300 training and assessment courses since 2000 and continues to be an in-demand conference speaker and workshop facilitator, having presented at more than 50 conferences in a dozen countries in the past decade and was recently named as the winner of the “Best Training and Development Leadership” Award for 2017 at the World Training and Development Congress in Mumbai.

Also speaking at:

17 Technology Tools to get your RTO cooking with Gas

Opportunities to interact

  • Use a microphone to speak with trainer/attendees
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Marc Ratcliffe, before the session, please email

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