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RTO Administration: A management perspective (Series)

10, 17 & 24 July 2018

In the event of an audit, if you don’t have proof something happened, then it didn’t happen.  With this in mind, it doesn’t matter how good the training and assessment services being provided are if you don’t have the records to prove it.  The quality of this evidence lays with the RTO Manager and his/her team’s understanding of administrative obligations.

This three-part webinar series is designed for RTO Managers, focusing on the administrative and recordkeeping requirements of the RTO.  Through the three sessions you will develop an understanding of the RTO’s administrative compliance obligations, gain tools and information to assist in reviewing current practices and develop a better understanding of administrative requirements which can be used to support team members, regardless how big or small the RTO is.

Key topics covered within the webinar series

Session 1: Managing Administration Processes for Trainers and Assessors

This first session will focus on the training and assessment arrangements within a Registered Training Organisation (RTO) and how the administration processes should be handled to ensure both compliance and efficiency.

Key outcomes:

  • Currency and PD planning requirements and evidence
  • Trainer files
  • Student recordkeeping/files
  • Assessment validation
  • Training and assessment material

Session 2: Managing Administration Processes for Student Services & Marketing

The second session in this series will drill down into the administration arrangements for both student services and marketing processes. These processes are generally the up-front recruitment and enrolment of students and must be undertaken with care and accuracy to ensure the required information is available throughout the student journey.

Key outcomes:

  • Pre-enrolment information
  • Enrolment
  • Student support
  • Complaints and appeals
  • Progress monitoring
  • Credit transfer
  • Advertising and promotion
  • Course information design

Session 3 - Managing RTO Administrators

Compliance is evidence based, and the RTO Administrator plays a crucial role in ensuring evidence is captured and maintained in an accurate and timely manner. This final session of the series will focus on how to empower the RTO Administrator in supporting the operations of the RTO.

Key topics covered within webinar:

  • Collect and manage all RTO information
  • Recordkeeping and data entry
  • Regulator reporting requirements
  • Document control
  • Qualification issuance
  • Continuous improvement planning and management
  • Fees and refunds

NB. Can't make the sessions?
We send out all electronic resources to registrants within 48 hours of the series closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Dates & Time

10, 17 & 24 July 2018
11:00am - 12:30pm (AEST: QLD)

Other timezones:
11:00am - 12:30pm (AEDT: NSW, ACT, VIC, TAS)
10:30am - 12:00pm (ACST: SA, NT)
9:00am - 10:30am (AWST: WA)

This event is a pre-approved professional development opportunity offering 25 Right Way Professional Development Points.

Who should attend

  • CEO/Owner
  • RTO/Compliance Manager
  • Consultant
  • Administrator

What to expect

Presented by Angela McGregor, you will be provided with the following resources after the webinar series:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance (must have attended all 3 sessions)


Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia. RTO Consulting was also established to provide guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses.

Angela has successfully set up her own RTO in January 2003, which she successfully sold in July of 2012.

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

Angela holds a number of qualifications including; Diploma of Quality Auditing, Diploma of VET Registration and Management, Diploma of Business, Diploma of Training and Assessment and Bachelor of Business majoring in Marketing.

Also speaking at:

February Members Lunch Box - VET Sector Utopia: What would it look like

Opportunities to interact

  • Use a microphone to speak with trainer/attendees
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Angela McGregor, before the session, please email

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