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Six Phases of the Audit Process (Series)

14, 21 & 28 November 2018

RTOs may be aware that ASQA has moved to a learner centred audit model. This is a significant innovation in that it should make the audit day run a lot smoother, however it will require RTOs to adjust their preparation to ensure compliance with the standards for Registered Training Organisations 2015, and CRICOS.

The new approach requires evidence that covers the learner's journey with the RTO through six phases commencing with marketing and ending with Governance.  Join Mark Long, a certified auditor (registered with an international body) and practising specialist, as he takes you through your own journey, unpacking how to prepare for and approach the six phases.

Key topics covered within the webinar series

Session 1: Marketing and enrolment

In phase 1, the applicant gathers information on your products through your marketing activities. With this information the individual selects the course that best suits their skills and outcomes sought. It is in this process, phase 2, that your RTO plays an active role in assisting the individual to make the appropriate decision which culminates in their enrolment.

Key outcomes:

  • Check sheet for marketing materials
  • A Marketing Register
  • LLN diagnostic tools
  • Content for Orientations

Session 2: Support , training and assessment

Phase 3 and 4 is how your RTO provides quality training and assessment and support services that ensure the learner is able to achieve their objectives.

Key outcomes:

  • Content of a sound training and assessment strategy
  • What to include in a Learning Plan
  • What information you require in your consultation with industry
  • Assessment tool requirements
  • Assessment validation templates
  • Currency and professional development options

Session 3: Completions and governance

Phase 5 and 6 is how your RTO carries out certification and the systems that ensure your practices will provide quality products and services that achieve learner outcomes.

Key outcomes:

  • Check sheet for issuing qualifications
  • Third party memorandum of understanding
  • Continuous improvement template
  • Policy and procedures for governance
  • Document Revision Register

NB. Can't make the sessions?
We send out all electronic resources to registrants within 48 hours of the series closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Dates & Time

14, 21 & 28 November 2018
11:00am - 12:00pm (AEST: QLD)

Other timezones:
12:00pm - 1:00pm (AEDT: NSW, ACT, VIC, TAS)
11:30am - 12:30pm (ACDT: SA)
10:30am - 11:30am (ACST: NT)
9:00am - 10:00am (AWST: WA)

This event is a pre-approved professional development opportunity offering 25 Right Way Professional Development Points.

Who should attend

  • Compliance Officers
  • CEO/Owner
  • Head Trainers

What to expect

Presented by Mark Long, you will be provided with the following resources after the webinar series:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance (must have attended all 3 sessions)


Mark Long


Mark has a wealth of experience with the auditing requirements of RTO’s. Over the years, Mark has assisted many Colleges across a number of industry sectors meet compliance. In addition, he has been an external auditor for the Vocational Education and Accreditation Board(VETAB). In those years, Mark conducted initial and re-registration audits across all disciplines in the VET sector.

Mark is one of the few consultants in VET who is officially registered with an international body. As a certified auditor, Mark maintains a professional standard which is monitored by Exemplar Global. This assurance reinforces his reputation as a practicing specialist where his record to date is the achievement of total compliance.

Opportunities to interact

  • Use a microphone to speak with trainer/attendees
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Mark Long, before the session, please email

Contact us

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