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Six Phases of the Audit Process (Series)

7, 14 & 21 May 2019

Feedback from the previous event:

"This is the best VELG webinar that I have completed. The facilitator provided thorough and detailed information for each standard. Great resources provided comprising of detailed examples of compliance."

"Very informative and interesting ... well presented in an easy to follow format - great idea to break content into 3x sessions instead of trying to cover everything off as a summary in only 1 session"

"Very targeted at the key issues that concern most RTOs."

RTOs may be aware that ASQA has moved to a learner centred audit model. This is a significant innovation in that it should make the audit day run a lot smoother, however it will require RTOs to adjust their preparation to ensure compliance with the Standards for Registered Training Organisations 2015, and the National Code 2018.The new approach requires evidence that covers the learner's journey with the RTO through phases commencing with marketing and ending with Governance. Join Mark Long, a certified and registered auditor and practising specialist, as he takes you through your own journey, unpacking how to prepare for and approach the six phases.

Key topics covered within the webinar series

Session 1: Marketing and Enrolment

In phase 1, the potential learner, through your marketing activities, gathers information on your products. With this information they select the course that best suits their skills and outcomes sought. It is in this process, phase 2, that your RTO plays an active role in assisting the individual to make the appropriate decision which culminates in their enrolment.

Key outcomes:

  • Check sheet for marketing materials
  • A Marketing Register
  • Content for Orientations
  • Check Sheets for course confirmation
  • LLN diagnostic tools

Session 2: Support , Training and Assessment

Phase 3 and 4 is how your RTO provides quality training and assessment and support services that ensure the learner is able to achieve their outcomes.

Key outcomes:

  • What to include in a Learning Plan
  • Roles and responsibilities of a Support person
  • Policy and Procedures for support
  • Complaints and Appeals Register
  • Content of a sound training and assessment strategy
  • What information you require in your consultation with industry
  • Assessment tool requirements
  • Assessment validation templates
  • Currency and professional development options

Session 3: Completions and Governance

Phase 5 and 6 is how your RTO carries out certification and the systems that ensure your practices will provide quality products and services that achieve learner outcomes.

Key outcomes:

  • Check Sheet for fit and proper persons
  • Check sheet for issuing qualifications
  • Third party memorandum of understanding
  • Continuous improvement template
  • Policy and procedures for governance
  • Document Revision Register

NB. Can't make the sessions?
We send out all electronic resources to registrants within 48 hours of the series closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Dates & Time

7, 14 & 21 May 2019
11:00am - 12:00pm (AEST: QLD)

Other timezones:
11:00am - 12:00pm (AEST: NSW, ACT, VIC, TAS)
10:30am - 11:30am (ACST: SA)
10:30am - 11:30am (ACST: NT)
9:00am - 10:00am (AWST: WA)

Who should attend

  • Compliance Officers
  • CEO/Owner
  • Head Trainers
  • Trainers/Assessors

What to expect

Presented by Mark Long, you will be provided with the following resources after the webinar series:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance (must have attended all 3 sessions)


Mark Long


Mark Long is the Director of VETfair. He has a wealth of experience with the auditing requirements of RTO’s. Over the years, Mark has assisted many Colleges across a number of industry sectors meet compliance. In addition, he has been an external auditor for the Vocational Education and Accreditation Board(VETAB). In those years, Mark conducted initial and re-registration audits across all disciplines in the VET sector.

Mark is one of the few consultants in VET who is officially registered with an international body. As a certified auditor, Mark maintains a professional standard which is monitored by Exemplar Global. This assurance reinforces his reputation as a practicing specialist where his record to date is the achievement of total compliance.

Opportunities to interact

  • Use a microphone to speak with trainer/attendees
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Mark Long, before the session, please email

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