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Looking Under Rocks: Being prepared to action what you discover from stakeholder feedback

23 January 2019

Stakeholder feedback from students, employers, industry and your own staff is an important part of your RTO's continuous improvement process. However, you need to be prepared to objectively analyse this feedback! Then be prepared to reward and recognise areas which are functioning well, as well as appropriately take action where areas of weakness are apparent.

Join Allison Miller for this webinar to explore:

  • The when, who and how of gathering stakeholder feedback
  • The analysis and prioritisation of feedback received
  • Useful strategies for providing feedback to your team
  • Taking action on recommendations
  • Incorporating a continuous improvement culture in your RTO

Key topics covered within the webinar

In this session we shall determine when, from who and how to gather stakeholder feedback:

  • Analysing and prioritising stakeholder feedback
  • Identifying strategies for effective feedback to your team and individuals
  • Actioning recommendations with stakeholder support
  • Designing and embedding a continuous improvement culture which helps grow your business

NB. Can't make the session?
We send out all electronic resources to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Date & Time

23 January 2019
10:00am - 11:00am (AEST: QLD)

Other timezones:
11:00am - 12:00pm (AEDT: NSW, ACT, VIC, TAS)
10:30am - 11:30am (ACDT: SA)
9:30am - 10:30am (ACST: NT)
8:00am - 9:00am (AWST: WA)

Who should attend

  • CEO/Owners
  • RTO Compliance Manager
  • Trainer and Assessor
  • Head of Faculty/Department

What to expect

Presented by Allison Miller, you will be provided with the following resources after the event:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance


Allison Miller


Allison Miller has been involved in education and training for more than 20 years as an educator, professional development, and e-learning leader. She is the director and principal consultant of Vanguard Visions, an organisation which specialises in cutting edge elearning, eportfolio and ebusiness professional development, consultancy, presentation and writing services. Allison also leads ePortfolios Australia, a professional network which s upport the use of e-portfolios in Australia and beyond.  She is also the convenor of the annual Eportfolio Forum and Workshops.

Opportunities to interact

  • Use a microphone to speak with trainer/attendees
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Allison Miller, before the session, please email

Contact us

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