NVC Master Class: Mastering the Five Phases of the Audit Process

2019NVC Master Class

This extremely popular webinar series is now available as a Master Class! It has been designed to unpack and workshop the Learner Centred Audit Model.

With the implementation of the Learner Centred Audit Model, RTOs need to adjust their preparation for audit day, to ensure compliance with the standards for Registered Training Organisations 2015 and the National Code 2018. 

Evidence that covers the learner’s journey with the RTO through ‘phases’ commencing with marketing and ending with Governance is critical.

Join Mark Long, a practising specialist as he helps you master the phases of the audit process:

• In phase 1, the potential learner, through your marketing activities, gathers information on your products. With this information they select the course that best suits their skills and outcomes sought. It is in this process, phase 2, that your RTO plays an active role in assisting the individual to make the appropriate decision which culminates in their enrolment.
• Phase 3 and 4 is how your RTO provides quality training and assessment and support services that ensure the learner is able to achieve their outcomes.
• Phase 5 is how your RTO carries out certification and the systems that ensure your practices will provide quality products and services that achieve learner outcomes.

Key topics covered in the Master Class:

• Marketing materials, Course confirmation & LLN diagnostic tools
• Student Support 
• Complaints and Appeals 
• Training and assessment strategies & Industry engagement
• Assessment tool requirements & Validation
• Currency and professional development options
• Certification/Issuance
• Fit and proper persons 
• Third party memorandum of understanding
• Continuous improvement template 
• Governance

Presenters