How can we help you?

Products

• Copyright.
• AI Transparency Statement
• VELG2GO
• Thinkific
• Member Lunchbox Webinar Recordings

Member Lunchbox Webinar Recordings

Q: How do I access Member Lunchbox webinar recordings?
A: Member Lunchbox webinar recordings are available via our Thinkific LMS platform.

To access a recording:

1. Go to the Member Lunchbox Webinar Recordings page.
2. Click on the webinar title you wish to watch.
3. Add the $0.00 ticket to your cart and complete the registration (“purchase”).
4. Follow the instructions in your confirmation email.

Once logged into Thinkific, the recording will appear in your Dashboard.

Q: Why do I need to register for a $0.00 ticket?
A: Although Member Lunchbox recordings are free for Members, registration is required to:

• Add the webinar to your Thinkific Dashboard
• Track completion
• Enable automatic Certificate issuance

Completing the checkout ensures your access is correctly linked to your profile.

Q: Where do I log in to watch the recording?
A: Log in to Thinkific at:
https://velgtraining.thinkific.com/users/sign_in

Please note: This login is separate from your Velg Training website login.

Q: I can’t log in to Thinkific. What should I do?
A: Please check the following:

• Did you receive an email from Thinkific prompting you to create a password?
• Are you using the correct login page (linked above)?
• Are you using the same email address you used when registering for the recording?

If you are still unable to log in, please contact us and we can arrange a password reset.

Q: I’m logged in but can’t see the recording.
A: Refer to the below instructions:

• Ensure you completed the $0.00 registration process.
• Double-check you are logged in with the same email address used at registration.
• Log out and log back in if necessary.

If the recording still does not appear, please contact us for assistance.

Q:How do I start the recording?
A: Once logged in:

• You will land on your Thinkific Dashboard.
• Click Start Course under the Member Lunchbox webinar.
• Work through each page and click Continue to progress.

Q: I can’t find the next lesson or page.
A: Refer to the below instructions:

• Click Continue at the bottom of each page.
• Use the left-hand lesson menu to navigate between sections.
• Completed lessons will display a tick.

Q: How do I receive my Certificate of Completion?
A: To receive your Certificate:

• Click Complete & Continue on every page (including the introduction).
• Achieve a minimum of 67% in the final quiz, where applicable.
• Reach the Congratulations page.

You can then click:

• “Get your certificate”
• Select “Download PDF”

Certificates are issued instantly upon successful completion.

Q: How do I access my Certificate later?
A: Certificates are stored inside your Thinkific profile. To access them:

1. Log in to Thinkific.
2. Click the icon next to your name (top-right).
3. Select My Account.
4. Click Certificates from the left-hand menu.
5. Select View next to the relevant webinar.

Q: My Certificate has the wrong date.
A: The “Date Issued” is recorded in Coordinated Universal Time (UTC).

For Australian time zones, apply the following offsets:

• AEST = UTC +10 hours
• ACST = UTC +9.5 hours
• AWST = UTC +8 hours

Q: Who do I contact for support?
A: If you require assistance accessing Member Lunchbox recordings or Certificates, please contact:
[email protected]