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Standards at a Glance

Our member-only Standards at a Glance resource provides quick links to each component of the Standards.

Informing Learners

Prospective students must be given clear, accurate and timely information to make informed decisions about their training, and must be advised on whether the training product is suitable for their skills and abilities before they enrol.

Managing Risk

RTOs need to ensure that any risks to VET students, staff and the organisation itself are identified and managed.

Complaints and Appeals

All RTOs should have a policy and procedures in place for how they will deal with feedback, complaints and appeals.

Access to Support

RTOs are responsible for ensuring all students can access the learner support and wellbeing services they need to fully participate in and successfully complete their course.

Quality Indicators

All RTOs need to report annually on their performance against Quality Indicators.

Diverse Learners

Supporting diversity means moving beyond uniform approaches to create learning environments that are accessible, relevant, and empowering for all.

Delivery of Training and Engaging Learners

Effective training engagement techniques are critical to ensure training is relevant to a range of diverse students, accommodating varied learning styles, to help them progress through their program.

Feedback, complaints and appeals - Standards 2.7 and 2.8

Standards 2.7 and 2.8 relate to the focus area of feedback, complaints and appeals.

Risk management - Standard 4.3

Standard 4.3 relates to the focus area of risk management.

Funding Arrangements

Knowing what qualifications are listed for funding contracts, and what threshold amounts are, is vital when looking to secure this type of income stream for your RTO.

Unique Student Identifier (USI)

Students undertaking nationally recognised training must have a USI in order to receive their qualification or Statement of Attainment, and RTOs must meet the requirements of the USI scheme.

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