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Victorian Registration & Qualifications Authority (VRQA)

The Victorian Registration and Qualifications Authority (VRQA) is the body responsible for regulating RTOs in Victoria.

Access to Support

RTOs are responsible for ensuring all students can access the learner support and wellbeing services they need to fully participate in and successfully complete their course.

Quality Area 4: Governance

Quality Area 4 comprises three focus areas and four Standards that detail the overarching expectations for the RTO’s governance.

Unique Student Identifier (USI)

Students undertaking nationally recognised training must have a USI in order to receive their qualification or Statement of Attainment, and RTOs must meet the requirements of the USI scheme.

Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Pre-Use Assessment Tool Review

Assessment tools must be reviewed prior to use to ensure assessment can be conducted in a way that is consistent with the principles of assessment and rules of evidence.

Compliance Chats

As a member you get access to our Monthly Compliance Chats service

Assessment Systems

An assessment system encompasses the policies, procedures, and tools used to gather and interpret evidence of a student's skills and knowledge.

Reasonable Adjustment

RTOs have an obligation to assist learners who may need some flexibility in training and assessment so that their individual needs can be met.

Safe and Inclusive Learning

An inclusive and safe learning environment supports learner engagement, removes barriers to participation, and promotes equity across the training journey.

Marketing

RTOs must balance their sales and growth needs with specific requirements and allowable practices related to the marketing of their training products and services.

Delivery of Training and Engaging Learners

Effective training engagement techniques are critical to ensure training is relevant to a range of diverse students, accommodating varied learning styles, to help them progress through their program.

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