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Feedback, complaints and appeals - Standards 2.7 and 2.8

Standards 2.7 and 2.8 relate to the focus area of feedback, complaints and appeals.

Continuous Improvement - Standard 4.4

Standard 4.4 relates to the focus area of continuous improvement.

Pre-Use Assessment Tool Review

Assessment tools must be reviewed prior to use to ensure assessment can be conducted in a way that is consistent with the principles of assessment and rules of evidence.

Foundation Skills

Foundation Skills is the collective name given to language, literacy, numeracy, digital (LLND) and employability skills. Trainers may need specialist support services to assist students to develop Foundation Skills.

Schedule 1 - Fit and Proper Person Requirements

Schedule 1 - Fit and Proper Person Requirements outline factors such as criminal history, financial management record, regulatory compliance history, and ethical conduct that an RTO will be assessed by the National VET Register.

Information - Standards 2.1 and 2.2

Standards 2.1 and 2.2 relate to the focus area of information.

Education Services for Overseas Students Framework (ESOS)

The ESOS Framework performs a number of functions with respect to organisations offering courses to international students studying in Australia on a student visa.

VET Workforce Management - Standard 3.1

Standard 3.1 relates to the focus area of VET workforce management.

Framework for Foundation Skills

Foundation skills refer to the core capabilities required for effective workplace and community participation, and include language, literacy, numeracy (LLN) and employability skills.

Certification

Certification is formal confirmation of a person’s competency, this means there must be steps taken to maintain the integrity of an RTO’s processes for issuing this official documentation.

Risk management - Standard 4.3

Standard 4.3 relates to the focus area of risk management.

Self-Assurance

Self-assurance refers to how RTOs manage their operations to ensure that there is a focus on quality, continuous improvement and ongoing compliance

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