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Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Assessment Systems

Strategies, practices, policies and procedures combine to make up an RTO’s assessment system.

VET Basics

‘VET basics’ takes a simple approach to explain the fundamental elements of VET.

Quality Indicators

All RTOs need to report annually on their performance against Quality Indicators.

Victorian Registration & Qualifications Authority (VRQA)

The Victorian Registration and Qualifications Authority (VRQA) is the body responsible for regulating RTOs in Victoria.

Training Package Development

When Training Packages are developed and/or maintained, various organisations are involved in the process to ensure occupational skills are delivered to the particular standards required by specific industries.

Accredited Courses

Accredited courses supplement the national training package framework by delivering unique training outcomes in industry required skills that are not covered by relevant Training Packages or endorsed Units of Competency.


As one part of the endorsed component of a Training Package, qualifications are a group of Units of Competency ‘packaged’ together as the requirement for working in a particular industry role at a specific level. A qualification is also the official documentation recognising competency in all of the units specific to a particular grouping of units.

Skill Sets and Microcredentials

Skill Sets are a single Unit of Competency or combinations of Units of Competency from an endorsed Training Package, which link to a licensing or regulatory requirement, or a defined industry need or job role. Micro-credentials are small, certification-style courses that focus on a particular area of study to hone proficiency over the shortest possible time.

Working Under Supervision

When a Registered Training Organisation employs someone who is not a trainer and assessor to deliver and assess training, specific working arrangements, qualifications and other compliance requirements must be considered and applied. This is part of ‘Working Under Supervision’.


Assessment needs to adequately cover all aspects of a unit of competency and its associated assessment requirements. Mapping is the process of checking and recording all necessary information is addressed.

Apprenticeships and Traineeships

Collectively known as ‘Australian Apprenticeships’, both apprenticeships and traineeships offer the opportunity and benefit of being trained and working towards a nationally recognised qualification, whilst working in industry and earning a wage.

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