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Registered Training Organisations (RTOs)

A Registered Training Organisation (RTO) is any training provider listed on the national register to provide specific training delivery and/or assessment services in VET.

Core Skills for Work Framework (CSfW)

The CSfW is a framework that describes the non-technical skills and capabilities which are considered essential for successful participation in work.

Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Funding Arrangements

Knowing what qualifications are listed for funding contracts, and what threshold amounts are, is vital when looking to secure this type of income stream for your RTO.

Reasonable Adjustment

RTOs have an obligation to assist learners who may need some flexibility in training and assessment so that their individual needs can be met.

Quality Area 2: VET Student Support

Quality Area 2 comprises five focus areas and eight standards that go to the supports provided by RTOs to enable VET students to succeed in their training.

Informing Learners

Information for prospective learners must be clear, current and factual. Timing and methods of delivering this information should also be considered.

Records Management

Records management is an important activity in an RTO as it ensures that records are created, stored securely and preserved for as long as they are needed.

Assessment Systems

Strategies, practices, policies and procedures combine to make up an RTO’s assessment system.

Assessment Tools

An ‘assessment tool’ is defined as both “the instrument(s) and procedures used to gather and interpret evidence of competence”.

Quality Indicators

All RTOs need to report annually on their performance against Quality Indicators.

Accredited Courses

Accredited courses supplement the national training package framework by delivering unique training outcomes in industry required skills that are not covered by relevant Training Packages or endorsed Units of Competency.

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