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Reasonable Adjustment

RTOs have an obligation to assist learners who may need some flexibility in training and assessment so that their individual needs can be met.

Volume of Learning and Amount of Training

Specific information around the concepts of Volume of Learning and Amount of Training

Human Resources

Employees are an organisation’s biggest asset. Ways to responsibly and effectively manage human resources are critical for any business – including RTOs.

Qualifications

As one part of the endorsed component of a Training Package, qualifications are a group of Units of Competency ‘packaged’ together as the requirement for working in a particular industry role at a specific level. A qualification is also the official documentation recognising competency in all of the units specific to a particular grouping of units.

Access and Equity

‘Access and Equity’ is a principle designed to encourage all learners and ensure they are given equal opportunities to training and its outcomes.

Governance

Standard Seven of the Standards for RTOs 2015 mandates that RTOs should have “effective governance and administration arrangements in place”.

Delivery of Training

Delivering training takes planning and preparation to ensure all resources, rooms and content is accounted for.

Complaints and Appeals

All RTOs should have a policy and procedures in place for how they will deal with complaints and/or appeals of results.

Records Management

Records management is an important activity in an RTO as it ensures that records are created, stored securely and preserved for as long as they are needed.

Informing Learners

Information for prospective learners must be clear, current and factual. Timing and methods of delivering this information should also be considered.

Working Under Supervision

When a Registered Training Organisation employs someone who is not a trainer and assessor to deliver and assess training, specific working arrangements, qualifications and other compliance requirements must be considered and applied. This is part of ‘Working Under Supervision’.

Assessment Tools

An ‘assessment tool’ is defined as both “the instrument(s) and procedures used to gather and interpret evidence of competence”.

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