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Focus Week: Student information, Support and Complaints & Appeals

29 June 2018

This webinar is one of five available during Velg Training's dedicated Focus Week - RTO Compliance. The webinars that form this Focus Week are designed to focus particular attention on how an RTO’s compliance is both developed and administered, and to foster continuous improvement of RTO practices.

About this webinar

This webinar will cover the obligations of an RTO with regards to student enrolment and support, including complaints and appeals. It will look at what the Standards for RTOs 2015 say, how these impact on an RTO’s enrolment practices and clarify the meaning behind what an RTO’s actual obligations to its students are.

Whilst covering the accuracy of information RTOs provide to its students prior to enrolment, the session will also look at how RTOs can best meet the additional support needs of its students and the evidence requirements in the event of complaints and appeals.

Key topics covered within webinar

  • What the Standards for RTOs 2015 say
  • What the Standards mean for the RTO
  • Is your RTO set up to meet its obligations to students?
  • Reviewing your RTO's practices
  • Evidence and recordkeeping

NB. Can't make the session?
We send out all electronic resources to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Date & Time

29 June 2018
11:00am - 12:00pm (AEST: QLD)

Other timezones:
11:00am - 12:00pm  (AEST: NSW, ACT, VIC, TAS)
10:30am - 11:30am (ACST: SA, NT)
9:00am - 10:00am (AWST: WA)

This event is a pre-approved professional development opportunity offering 25 Right Way Professional Development Points.

Who should attend

  • RTO Owner
  • RTO/Compliance Manger
  • Consultant
  • Head of Department/Faculty/Area Manager
  • VET Coordinator/HODSS
  • Trainers/Assessors
  • Enrollment administrators

What to expect

Presented by Angela McGregor, you will be provided with the following resources after the event:

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance


Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia. RTO Consulting was also established to provide guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses.

Angela has successfully set up her own RTO in January 2003, which she successfully sold in July of 2012.

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

Angela holds a number of qualifications including; Diploma of Quality Auditing, Diploma of VET Registration and Management, Diploma of Business, Diploma of Training and Assessment and Bachelor of Business majoring in Marketing.

Also speaking at:

February Members Lunch Box - VET Sector Utopia: What would it look like

Opportunities to interact

  • Use a microphone to speak with trainer/attendees
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter, Angela McGregor, before the session, please email

Contact us

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