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Q. What is the COVID-19 Safe Plan for the Venue?
A. Please refer to the COVID Safe – Health & Hygiene Management Plan issued by the venue

Q. Will there be tea and coffee facilities?
A. Tea and Coffee will be made available during all break times throughout the event.

Q. Will delegates be catered for across the event?
A. All delegates will receive morning tea, lunch and afternoon tea.

Q. Where do I go when I arrive at the venue?
A. Please head to the Velg Training Registration Desk which is just outside Hall 2.

Q. Will I receive a Statement of Attendance for my professional development records?
A. Yes, a Statement of Attendance are sent out electronically the week following the conference to all those who have attended the event.

Q. How do I provide feedback on the conference?
A. You will receive electronic resources within a week of the event, which includes a link to the Feedback Survey. Alternatively, you can provide direct feedback to

Q. I would like to interact with my peers at the conference via social media, will there be wireless internet available?
A. Yes, the venue provides access to free WIFI whilst in the centre.

Free  Wireless Internet Access Instructions for use of Limited Free Access

Please connect to the wireless network GCCEC Free  Wi-Fi. Once connected open a web browser and you will be automatically redirected to the GCCEC Portal Page.

1.) On the Portal page, you will need to select 'Sign On' under Free Access.

2.) You will now be granted 10 hours of free internet access or until your allocated data has been used (Up to 200MB). At this point, you will need to wait 10 hours before you can reconnect to Free Wireless.

General Information

Our internet Portal will assign your device a Dynamic IP via DHCP. If your machine has a static IP or Proxy Server enabled, please disable these and enable DHCP.

Q. Can I come and go from sessions?
A. Absolutely, but please be understanding of other participants and keep disruptions to a minimum.

Q. I am interested in a number of sessions and some of these conflict. Is there any way I can access the training for conflicting sessions?
A. Yes all attendees will receive a pre-recordings and resources for each session at the conference and these will be available when the electronic resources are sent out within seven (7) business days of the Conference.

Q. I have registered for the Recordings On-Demand Ticket – what happens now?
A. At the commencement of the conference, you will receive all electronic resources (pre-recording sessions, PowerPoints and additional session resources) within seven (7) business days of the Conference.

Q. Do I need to carry the lanyard with me?
A. Yes, you need to wear your lanyard at all times as this will grant you access to all areas of the Conference.

Q. What happens if I forget my lanyard on Day 2?
A. Please visit a Velg Training Staff member at the Registration Desk and they will arrange for a new lanyard to be printed.

Q. Where are the lifts located?
A. The lifts are located on each level within the venue and are clearly marked.

Q. Where are the toilets located?
A. Multiple toilets are located on each level within the venue and are clearly marked.

Q. Do you have a Cloak Room?
A.Due to the current COVID-19 Pandemic, Gold Coast Convention and Exhibition Centre have closed their cloakrooms due to the high touchpoints of items being stored to minimise the possibility of transmission of COVID-19 for their staff and guests.

Q. Is there anywhere I can charge my phone/laptop?
A. Yes, there are plenty of power outlets throughout the centre.

Q. Where can I find a First Aid Kit?
A. A First Aid Kit is found at the venue’s Registration Desk located on the Ground Floor.

Q. Is there parking at the venue?
A. Undercover car spaces are available for short-term parking. Parking is located on-site at the northern end of the building and can be accessed via the Gold Coast Highway and TE Peters Drive. Parking costs a flat rate of $12 per day and is open 24hrs a day.  For more information & prices on parking at the Centre click here.

Q. Are there Disability parking bays?
A. Disability parking bays are conveniently located near the central lifts.

Q. Where can I get a Taxi from?
A. Taxis are conveniently located along the Gold Coast Highway. If you would like to organise a taxi service please ask at the Reception Desk or use the courtesy phone located in the foyer.

Q. Is there a Pharmacy near the Conference Centre?
A. The closest Pharmacy is located in the Miami Keys Shopping Centre on the Sunshine Boulevard.

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