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Q. What is the COVID-19 Safe Plan for the Venue?
A. Please refer to the COVID Safe – Health & Hygiene Management Plan issued by the venue

Q. Where do I find the 2021 Sponsorship Handbook?
A. Click here to access a copy of the 2021 Sponsorship Handbook.

Q. How can I apply for sponsorship for the 2021 National VET Conference?
A. Click here to complete the online form and upload your completed application form.

Q. Are there different levels of sponsorship?
A. Yes there are a number of difference sponsorship packages, click here to access the 2021 Sponsorship Handbook.

Q. Can I purchase an additional Booth Monitor ticket?
A. Yes, please click here to complete the additional Booth Monitor ticket. 

Q. Can I purchase a ticket for staff members to attend the 2021 National VET Conference as a delegate?
A. Yes, please click here to complete the Additional Delegate ticket request.

Q. Who is handling the Booth build?
A. Exponet is the GCCEC's key in-house expo supplier for all Exhibition Booth builds. They will be your point of contact for:

  • Provision of Logo and Fascia signage details
  • Any additional requirements for your Booth (including furniture and AV) that sit outside your standard inclusions

Contact details:
Exponet (QLD)
Paul Vivian
Business Development Manager
P 0418 205 403

Q. I want to add furniture and/or AV to my Booth?
A. If you would like to add furniture or AV to your Booth please contact Exponet:

Contact details:
Exponet (QLD)
Paul Vivian
Business Development Manager
P 0418 205 403

Q. Where do I go when I first arrive?
A. Please see the Velg Training staff at Registration Desk located near Hall 2 to collect your lanyard.

Q. When can I bump in and bump out?
A. Bump in:
Wednesday 8 September 2021
2:00 pm - 5:00 pm

A. Bump out:
Friday 10 September 2021
3:15 pm - 5:00 pm

Q. Can I bump out early?
A. It is highly recommend that bump out occurs after Afternoon Tea on Day 2 of the event.

Q. Do I have to supply my own HiVis Vest when bumping in and out?
A. Yes, you are required to supply and your own HiVis Vest and this must be worn at all times during bump in and bump out.

Q. Do you have a Cloak Room?
A. Due to the current COVID-19 Pandemic, Gold Coast Convention and Exhibition Centre have closed their cloakrooms due to the high touchpoints of items being stored to minimise the possibility of transmission of COVID-19 for their staff and guests.

Q. Is there anywhere I can charge my phone/laptop?
A. Yes, there are plenty of power outlets throughout the centre.

Q. Will there be a Delegate Listing supplied to Sponsors?
A. Yes, there will be a Delegate Listing available to sponsors in 2021 for those attendees who have opted-in to having their details provided to sponsors.

Q. Where can I find a First Aid Kit?
A. A First Aid Kit is found at the venue’s Registration Desk located on the Ground Floor.

Q. Will there be wireless internet available?
A. Yes, the venue provides access to free WIFI whilst in the centre.

Free and Paid Wireless Internet Access Instructions for use of Limited Free Access

Please connect to the wireless network GCCEC Free and Paid Wi-Fi. Once connected open a web browser and you will be automatically redirected to the GCCEC Portal Page.

1.) On the Portal page, you will need to select 'Sign On' under Free Access.

2.) You will now be granted 10 hours of free internet access or until your allocated data has been used (Up to 200MB). At this point, you will need to wait 10 hours before you can reconnect to Free Wireless.

General Information
Our internet Portal will assign your device a Dynamic IP via DHCP. If your machine has a static IP or Proxy Server enabled, please disable these and enable DHCP.

Q. Do I need to carry the lanyard with me?
A. Yes, you need to wear your lanyard at all times as this will grant you access to all areas of the Conference.

Q. What happens if I forget my lanyard on Day 2?
A. Please visit a Velg Training Staff member at the Registration Desk and they will arrange for a new lanyard to be printed.

Q. Where are the lifts located?
A. The lifts are located on each level within the venue and are clearly marked.

Q. Where are the toilets located?
A. Multiple toilets are located on each level within the venue and are clearly marked.

Q. Is there parking at the venue?
A. Undercover car spaces are available for short-term parking. Parking is located on-site at the northern end of the building and can be accessed via the Gold Coast Highway and TE Peters Drive. Parking costs a flat rate of $12 per day and is open 24hrs a day.  For more information & prices on parking at the Centre click here.

Q. Are there Disability parking bays?
A. Disability parking bays are conveniently located near the central lifts.

Q. Where can I get a Taxi from?
A. Taxis are conveniently located along the Gold Coast Highway. If you would like to organise a taxi service please ask at the venue Reception Desk or use the courtesy phone located in the foyer.

Q. Is there a Pharmacy near the Conference Centre?
A. The closest Pharmacy is located in the Miami Keys Shopping Centre on Sunshine Boulevard.

Q. Is there storage for Booth boxes, empty suitcases etc?
A. There will be limited on-site storage facilities for packing materials and boxes behind the Exhibition build. It is recommended that Exhibitors consider their storage needs for the duration of the exhibition. Exhibitors may not leave boxes and packing material in the exhibition display area during the conference.

Q. When will the Floor Plan be sent for Booth selection?
A. The Floor Plan designed will be finalised at the beginning of March 2021 and will be sent for booth selection according to the level of sponsorship by the end of April.

 Q. When do Satchel Inserts need to be delivered to the Velg Training office?
A. Satchel Inserts need to be delivered to Velg Training’s office no later than Friday 23 July 2021.

Q. How many Satchel Inserts are required to be delivered to Velg Training?
A. The amount of Satchel Inserts required is dependent on your Sponsorship package.

Q. Can Sponsors donate a prize at the conference?
A. All Sponsors (regardless of their chosen package) have the ability to donate prizes to Velg Training, to be drawn (via lucky draw) during the Conference. This is a great way to provide Sponsors with additional exposure and brand awareness.

These prizes donations must be advised to Velg Training by no later than 6 August 2021. Velg Training will administer the draw and notification of winners to delegates.

Other prize draws can also be run (and are encouraged to be run) at a Sponsor’s Booth, independently. This is an excellent way to encourage personal interaction direct with delegates (business card draw or similar), and a fantastic way to broaden your own potential client listing. These are booth-run prize draws however are to be administered by the Sponsor.

Q. What are the meal times for Sponsors?
A. All Sponsor catering will be served 30 minutes before the delegate’s meals are served.

Q. Can I put a free standing banner in one of the presentation rooms?
A. Platinum, Gold, Silver and Bronze Sponsors are entitled to provide banners (as per the Sponsorship Package Inclusions) to a Velg Training staff member during bump in.

Q. What are the dimensions of our Booth?
Platinum         6mx6m booth
Gold                   6x3m booth
Silver                 3mx3m booth
Bronze             3mx3m booth
Premium        3mx3m booth
Standard        3mx3m booth

Q. What are the inclusions in our Booth?
A. Please refer to the 2021 Sponsorship Handbook to find out your package inclusions.

Q. If I have supplied special dietary requirements where would I locate them?
A. All dietary requirements are located on the clearly marked catering station located inside the Exhibition Hall.

Q. I forgot to advise of my dietary requirement.
A. Please speak to a Velg Training staff member to see if the venue is able to accommodate your dietary requirement. 

Q. Where can I find my freight?
A. All freight will be delivered to your allocated Booth. Please make sure you clearly mark your freight with your organisation name using our Exhibitor Freight Label.

Q. Do I have to use a particular freight company?

Agility Fairs and Events is the official freight forwarder and onsite logistics provider to the National VET Conference.

Please Click here for the GCCEC delivery form.

Click here to access the Agility Fairs and Events Portal

Agility Fairs & Events offers the following services:

  • All local, interstate and international transport services including delivery onto each exhibitors' stand at the venue
  • Storage of early consignments, packing materials during the exhibition and storage after the exhibition
  • For international exhibitors, a comprehensive international freight forwarding service tailored to each particular exhibitor’s requirements
  • A team of experts to arrange a full door-to-booth service, inclusive of freight, customs and all handling

The show bumps in on very tight parameters and deliveries will not be accepted at the venue earlier. Furthermore, all freight must be removed from the venue the same night as show close, no exceptions. For these reasons, we highly recommend using Agility as their service is door-to-stand and they work weekends and outside normal business hours.

Agility is a key partner to this event and has been engaged to assist you. Prior to the show, Agility will make contact to discuss and determine your individual freight and logistics requirements. In the meantime, please refer to the next section for guidance on how to place work orders.

Domestic [within Australia] freight inquiries:
Please submit your work orders by accessing Agility’s Event Services Portal.

Should you require any assistance during this process, please contact:

Agility Fairs & Events
47 Watson Drive
Melbourne Airport VIC 3045
Tel: +61 3 9330 3303

Please note

  • If you are using your own transport company, Agility cannot sign for delivery of goods on your behalf. Please ensure you make specific arrangements with your transport provider and/or ensure you have a representative onsite at the time of delivery.

Q. What is Velg Training’s Privacy Collection Statement
A. Velg Training Pty Ltd. (“Velg Training” or “we” “us” or “our”) collects your personal information (such as your name, contact details and company/employer) directly from you when you request that we consider your application for membership, sign up as a subscriber, enrol in an event or submit an online entry form, or otherwise.

We collect your personal information for the purposes of keeping you informed of the services we offer and developments that may be of interest to you, notifying you of events that we are holding and running surveys to improve our services or services offered. 

If we do not collect your personal information as described, we may not be able to provide you with the information you have requested or provide certain services to you.

We may disclose some or all of this personal information to third parties with whom we may collaborate for events or training sessions, service providers providing services such as marketing or IT management. In the case of the National VET Conference, disclosure of your personal information to Sponsors and Presenters of the event will occur for marketing purposes. If you do NOT wish to have your details provided to Sponsors or Presenters, please OPT-OUT HERE. Velg Training may disclose your personal information to overseas recipients for support and assistance as it uses cloud-based internet applications that are hosted outside of Australia for its operational business platform.

Our privacy policy above contains information about how you may access the personal information that is held by us and seek correction of such information. This policy also contains information about how you may complain to us about a breach of the Australian Privacy Principles and how we will deal with such a complaint.

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