VET News

Student Support Services Driving Student Training Choices

The latest research from the National Centre for Vocational Education Research (NCVER) has found that the availability of student support services has some influence on students when choosing registered training organisations (RTOs).

The Drivers of student training choices – a focus on student support services report found that RTOs who offer student support services are more highly considered by students as a training provider of choice than RTOs who do not offer support services.

The report found the availability of student support services is considered just as important by all students as it is for students from equity groups.

Students stated they are also willing to pay additional costs to access various student support services, including tailored one-on-one support or group sessions.

Whilst student support services have some influence on students’ choice of RTO, course costs are the main driver of student training choices, followed by travel time and course delivery mode.

NCVER Managing Director Simon Walker said, “Although the availability of student support services is not as strong an influence on student training choices as cost, it is clear that student support services are important for students when choosing an RTO”.

“To help students with their training choices, RTOs could benefit from promoting available student support services online, including what services are available for all students”.

Download the report: Drivers of student training choices – a focus on student support services

Date posted Aug 10, 2023