How can we help you?

Membership

• Accessing the Knowledge Hub
• Corporate and corporate plus accounts
• Further Assistance
• General
• Managing my Velg Training profile
• Past invoices and resource purchases
• Professional Development (PD) records and free PD for members
• Transfers, name changes and upgrades

Managing my Velg Training profile

 Q: How do I find my member type?
A: Your membership type can be found by visiting your profile page once logged in to your membership.  You will see your membership type at the top left-hand corner of the page under your name details:

Q: How do I update my contact information?
A:  Your contact information can be updated by visiting your profile page once logged in to your membership.  On this page you can update your:

• Email address
• Password
• Telephone numbers
• Address details
• Dietary requirements for any face to face events

To do this simply type over the existing information and be sure to click the ‘save changes’ button on the upper right hand side of the screen.  Please note that any changes to your name or organisation details will need to be made by a Velg Training team member as amendments to these details are related back to our membership terms and conditions.

Q: How do I manage my communication preferences?
A:  You can update your email preferences by visiting the settings page in your profile once logged in to your membership.  Please note that on this page ‘Newsletter’ refers to the weekly curated newsletter sent to members each Thursday (or the Follower Bulletin if you hold this subscription type) and ‘Mailing list’ refers to any additional email alerts sent out during the rest of the week.

Q: Where do I find my membership certificate?
A: Your membership certificate can be located by visiting your profile page once logged in to your membership. You will find the button on the left-hand side of the page as below:

In the case of individual and individual plus memberships the membership certificate is issued in the individual’s name.  For corporate and corporate plus memberships the certificate is issued in the organisation’s name as they are deemed to own the membership.  Membership certificates are not issued in administrator, sibling or follower profile name details.